Looking for online counselling or online therapy in Singapore?

Online counselling is not new, though there has been an explosion of interest in online counselling in the past year due to the coronavirus pandemic.

Counselling via telehealth has typically allowed mental health services to become more accessible to people, such as individuals with difficulties moving around, living in remote areas, or running busy schedules. During the height of the coronavirus pandemic, online counselling made it possible for individuals to still continue to receive essential mental health services.

Due to the comforts of being at home, some may find online therapy to work better for them as compared to in-person therapy sessions. If you are apprehensive about the idea of seeking professional help, online counselling may make it easier for you to take the first step.

Counsellor having online counselling session

Benefits of Online Counselling

Research has found that online therapy can be equally as effective as in-person therapy sessions.

A research study published in Behaviour Research and Therapy found that online cognitive behavioural therapy was effective in treating anxiety disorders, while another study on online and physical counselling sessions found that online treatment for depression was equally as effective as in-person therapy. Furthermore, a 2018 study on online therapy for anxiety and depression in the Journal of Anxiety Disorders found that online cognitive behavioural therapy was equally as effective as in-person treatment for major depression, panic disorder, social anxiety disorder, and generalised anxiety disorder.

Other benefits of online counselling are:

  • Decreased travelling time and costs
  • Increased comfort from having sessions from the familiarity of your home
  • More flexibility with scheduling
  • More consistent sessions

Potential Risks and Drawbacks of Online Counselling

While online therapy can be equally as effective, it may not be suitable for everybody.

Online counselling is not suitable for individuals who are:

  • Currently experiencing a crisis
  • Experiencing severe or long-standing mental health issues
  • Experiencing psychosis such as hallucinations, paranoia or delusions
  • Engaging in excessively risky behaviour such as heavy alcohol or drug use
Woman creating intentional space of online therapy session

If you are experiencing severe or long-standing mental health issues, you are recommended to seek in-person psychological support. If you or someone that you know is in a crisis, please call the SOS hotline (1800 221 4444) or head to the nearest emergency centre.

Tips for a Successful Online Counselling Session

1. Create intentional time and space for the session

While the convenience makes it easy for us to jump in on a call with our therapist just like another one of our work or social calls, it can be helpful for us to take a few moments to create intentional time and space for the session.

Think about creating your own rituals around having therapy sessions such as:

  • Making a cup of tea to sip during the session
  • Lighting a candle
  • Taking a few quiet moments to pause before the session

After the call, it would also be good to take a few quiet moments to process the session before stepping back into the hustle and bustle of your everyday life.

Read more: 5 Important Things You Must Know About Therapy

2. Set up the environment

Having therapy in the comfort of our home can make a big difference to the therapy experience for some of us. Here are some suggestions on how to set up your environment to have a successful session:

  • Find a comfortable, private space that you will be undisturbed for the duration of the session.
  • Make sure that you are located in an area that has stable internet connection and test out your camera and microphone before the session.
  • To ensure privacy during the session, it is recommended that you use headphones and place an electronic device with a white noise app at the entrance of your door.
  • Make sure that your device is placed such that your face is visible and in the middle of the screen so that your counsellor can make “eye contact” with you.

3. Be descriptive in expressing how you are feeling 

It can be more difficult for your counsellor to read your facial expressions and bodily cues from the other side of the screen.

Therefore, it might be helpful to express explicitly how you are feeling to your counsellor. For instance, you may want to say, “I am feeling very anxious right now”, or “My hands are shaking and I can feel my heart beating rapidly in my chest.” 

This practice of naming your emotions and bodily sensations is good for self-awareness, and also helps your counsellor become aware of your emotional state.

Our Online Counsellors

Sophia Goh

Principal Counsellor

Sophia Goh - principal counsellor of Sofia Wellness Clinic

Sophia provides counselling for couples, adults and teenagers to address a variety of issues pertaining to anxiety, relationships, parenting and more.

Alexandra Bohnen

Senior Counsellor

Alexandra primarily works with adults who are facing relationship, identity and low self-esteem issues as well as trauma and PTSD.

Mariya Angelova

Senior Counsellor

Mariya provides counselling for adolescents, adults and families to address a variety of issues including gifted students, career counselling, anxiety and stress management and self-esteem issues.

Wong Hui Yu


Wong Hui Yu provides counselling for adolescents and adults who have troubles with their anxiety & phobias, relationship issues, LGBTQ+ issues, grief and loss, as well as identity and self-esteem issues.

Kathleen Chong


Kathleen works with adults on mental health issues including anger management, grief, loss and depression. She also offers career counselling.

Claire Leong


Claire offers counselling for families, couples and teenagers. Her areas of focus include anxiety, stress, depression, burnout and relationship issues.

If you need a recommendation on the counsellor who would be suitable for your needs, submit our New Client Information Form today.

Our Online Counselling Fees

ConsultationDurationSenior CounsellorCounsellorPracticum Counsellor*
Individual Session (Initial)75 min$250$220$80
Individual Session (Subsequent)75 min$250$220$80
Individual Session (Subsequent)50 min$200$170$50
Extension of Individual SessionPer 10 min block$40$35--
6 Session Package (Individual)**6 sessions x 75 min$1350$1188--
6 Session Package (Individual)**6 sessions x 50 min$1080$920--
Couples/Family Session (Initial)75 min$300$280--
Couples/Family Session (Subsequent)75 min$300$280--
Extension of Couples SessionPer 15 min block$60$56--
Out-of-Session Phone Call / EmailPer 10 min block$40$35--

*All 6 sessions must be used within 6 months of the first session. Weekly or bi-weekly (once every two weeks) sessions are recommended by our counsellors as counselling is the most effective when done regularly.

Why Choose Sofia Wellness Clinic?

A safe environment

We strive to create a safe and comfortable environment where you can share your thoughts and emotions freely. In doing so, we hope to enable you in overcoming your life’s challenges and leading a fulfilling life.

Professional counsellors and psychotherapists

All of our counsellors and psychotherapists are equipped with a minimum of a Master’s degree in counselling. They are experienced and professionally trained in various evidence-based counselling approaches.

FAQs about Online Counselling

Does online counselling work?

Yes! Based on research studies conducted, various mental health issues can be treated through online counselling. For example, a study published in 2014 found that anxiety disorders could be treated effectively through online cognitive behavioural therapy.

Is online counselling as effective as in-person sessions?

Yes, online counselling sessions can be as effective as in-person ones. In fact, research has shown that online therapy is successful in treating various issues including depression and anxiety.

Will I be able to choose my own online therapist?

Yes, you are able to choose your own online therapist. However, if you require assistance with the selection, fill up our New Client Information Form and we will recommend a suitable counsellor.

Is online counselling available for families and couples?

Yes, online counselling is available for families and couples!

To create a more effective session, we recommend that each individual use their own device in separate rooms. This ensures that everyone can be seen and heard clearly by one another.

What happens during the first online counselling session?

During the first online counselling session, an intake assessment and comprehensive evaluation will be carried out. This will enable us to better understand your concerns, relationship history, family history and more. Thus, our counsellors will be able to tailor the treatment plan according to your needs.

Online Counselling and Psychotherapy Services

Sofia Wellness Clinic offers online counselling and psychotherapy services for teenagers, adults, couples and families. If you would like to seek professional support for you or your loved ones, contact us today for more information or request for an appointment.

Sophia Goh Profile Photo
Written by Sophia Goh, Senior Counsellor at Sofia Wellness Clinic

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